Privacy Policy
At OVIA SUPERFOODS, we respect your privacy and want you to feel confident when shopping with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, subscribe to our emails, or interact with our brand.
Information We Collect
When you visit our website or place an order, we may collect certain information needed to provide our products and services, including:
- Name
- Email address
- Shipping address
- Billing address
- Phone number, if provided
- Order details
- Payment and transaction information
- Customer support messages
- Website activity, device information, and cookies
Payment information is processed securely through Shopify and/or our payment providers. OVIA SUPERFOODS does not directly store your full payment card details.
How We Use Your Information
We use your information to operate our store, process orders, provide customer support, and improve your shopping experience.
This may include:
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Responding to customer service requests
- Managing returns, replacements, or order issues
- Sending marketing emails, if you choose to subscribe
- Improving our website, products, and customer experience
- Detecting fraud, abuse, or unauthorized activity
- Meeting legal, tax, accounting, and compliance obligations
Email Marketing
If you subscribe to our email list, we may send you wellness updates, product news, new releases, special offers, and brand announcements.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help the site function properly, remember preferences, analyze website traffic, improve performance, and support advertising or marketing activity.
You may be able to adjust cookie preferences through your browser settings or through privacy tools available on our website, if enabled.
How We Share Information
We may share limited information with trusted service providers who help us operate our business, including:
- Shopify and ecommerce service providers
- Payment processors
- Shipping and fulfillment partners
- Email marketing platforms
- Analytics and advertising partners
- Fraud prevention and security providers
- Professional advisors, if needed for legal, tax, or business purposes
We do not sell your personal information for money. However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling” personal information. Where required, we will provide available privacy choices and controls.
Shopify
Our store is powered by Shopify. Shopify helps us host our online store, process transactions, manage orders, and provide ecommerce services.
Your information may be processed by Shopify according to Shopify’s privacy practices and applicable laws.
Data Security
We take reasonable steps to protect your information and work with trusted service providers that use security measures designed to protect customer data.
However, no method of online transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.
Data Retention
We keep personal information only as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, portability, or certain limits on how your information is used.
To make a privacy request, please contact us using the email address below.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or store operations. Updates will be posted on this page with the revised effective date if applicable.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact us at:
info@oviasuperfoods.com