Shipping Policy

At OVIA SUPERFOODS, we want your order to arrive safely, smoothly, and in great condition. Every order is carefully prepared so you can enjoy your OVIA products with confidence.

Order Processing

Orders are typically processed within 1–2 business days after they are placed, excluding weekends and holidays.

During high-volume periods, product launches, promotional events, or carrier delays, processing times may take slightly longer. If there is an unusual delay with your order, we will do our best to keep you informed.

Shipping Times

Estimated delivery time is usually 3–7 business days after shipment, depending on your location, the shipping carrier, and the shipping method available at checkout.

Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside of our control.

Shipping Rates

Shipping rates, if applicable, are calculated and displayed at checkout before your order is completed.

Order Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before placing your order. OVIA SUPERFOODS is not responsible for orders delivered to an incorrect or incomplete address provided at checkout.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to help before the order ships, but we cannot guarantee changes once an order has been processed or handed to the carrier.

Lost, Delayed, or Damaged Packages

Once an order is handed to the shipping carrier, delivery timing and tracking updates are managed by the carrier. If your package appears delayed, please check the tracking information first.

If your order arrives damaged, incorrect, or with a delivery issue, please contact us within 14 days of delivery so our customer care team can review the issue and help you with the next steps.

We may request your order number, photos of the package/product, and any relevant delivery details to help resolve the issue as quickly as possible.

Contact Us

If you have any questions about your shipment, please contact us at:
info@oviasuperfoods.com