Refund Policy

At OVIA SUPERFOODS, your satisfaction matters to us. Because our products are food and wellness products, we follow careful product safety and hygiene standards when reviewing return or refund requests.

Food & Wellness Product Policy

For hygiene, quality, and product safety reasons, opened, used, or partially consumed food and wellness products are not eligible for return or refund.

This helps us protect every customer and ensure that all OVIA products are handled with the highest care.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, or defective, please contact us within 14 days of delivery. Our customer care team will review the issue and help with the next steps.

To help us resolve the issue quickly, please include:

- Your order number
- A clear photo of the product
- A clear photo of the shipping box or packaging
- A short description of the issue

After reviewing your request, we may offer a replacement, store credit, or refund depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

- Opened products
- Used or partially consumed products
- Products without proof of purchase
- Products purchased from unauthorized sellers
- Orders with incorrect shipping information entered by the customer
- Products damaged after delivery due to misuse, storage issues, or handling outside of our control

Change of Mind

Because OVIA products are consumable food and wellness products, we do not accept returns or refunds for change-of-mind purchases once the order has been processed or delivered.

We encourage customers to review the product details, ingredients, directions, and product information before placing an order.

Unauthorized Sellers

OVIA can only support orders purchased through our official website or authorized retail channels. We are unable to guarantee, replace, or refund products purchased from unauthorized sellers, third-party resellers, imitation websites, or marketplaces not approved by OVIA.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to help before the order is processed or shipped.

Once an order has been processed, packed, or shipped, we may not be able to cancel it.

How to Contact Us

For refund or order support, please contact us at:

info@oviasuperfoods.com

Please include your order number so we can assist you faster.